الرئيسية keyboard_arrow_left التوظيف keyboard_arrow_left Customer Support Representative
The Customer Support Representative acts as a liaison, provides ZidPay services information and resolves any emerging problems that ZidPay merchants’ might face with accuracy and efficiency. Also, the representative attracts potential merchants by answering product and service questions and fulfilling merchant needs to ensure satisfaction.
المهام ونطاق العمل
Advise the merchant on ZidPay information and functionalities.
Greet merchants warmly and ascertain problems or reasons for communicating.
Sell ZidPay and its services with the skills of persuasion to reconsider deactivation.
Assist the merchant in the placement of any functionalities of ZidPay.
Resolve ZidPay service problems by clarifying the merchants’ complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution.
Escalate and report issues to customer support manager and ZidPay manager.
Compile reports on overall customer satisfaction and work with customer support manager and ZidPay manager to ensure proper customer service is being delivered.
Handle changes in policies, fees, commercials and communicating with the merchant.
Acknowledgement of e-commerce and online payments.
Industry experience in customer service [in FinTech preferable].
Good communication skills in both calls and typing.
Strong English and Arabic language.
Problem solving and resolving conflict skills.
Documentation and multi-tasking skills.
Listening and analyzing information skills
Follow and rely on instructions and pre-established guidelines.