Read the most frequently asked questions on how to start an online store with Zid.
Zid is a one-stop-shop solution, providing you with all the tools you need to launch, develop, and grow your business online.
With Zid, you can:
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You can start your journey with Zid in two simple steps:
Shipping costs differ depending on the type of product and the location. You can compare and choose the delivery costs from different courier companies.
We’re available to help you 24\7. Just click on the ‘Help’ option in the side menu and get in touch with us.
No, it is not a requirement unless you want to connect with payment methods such as Visa and Apple Pay.
Yes, you will be provided a temporary URL first that you can change later by contacting the team.
No, customers only need the URL to shop from your store.
Once the customer makes the transfer, they will receive an SMS with a link to confirm the order. It will then be sent to you on the control panel, where you can accept, reject and track the order.
No, we cover all the GCC countries and are expanding to the MENA region as well.
Zid does not store your products, but we provide special offers for outsourcing services with Salsa. Check out Salsa’s deals and services here.
We provide various delivery companies for your store to choose from:
Customers can pay through Visa, Bank transfer, Cash on Delivery, and SADAD.
To activate Visa, you need to have a Commercial Record under your company’s name. You can then contact the empowerment team through: Side menu > Help
If you are a Growth or Professional Package subscriber, you will be able to communicate with the Team 24/7 through live chat.
At Zid, we offer you more than a technical solution. We are your partners throughout your e-commerce journey, working round the clock to help you grow and develop your business.
Yes, we offer Educational Trips, which provide you with information on topics of your interest.
We do not market stores, but Zid Solution Partners provides all the tools you need to run successful campaigns. You can:
Zid provides various initiatives designed to yield maximum results for your store.
Zid Community is your virtual support system. It’s a space where retailers meet and share their experiences, provide support, and even launch joint initiatives with one another.