Got Questions?

Read the most frequently asked questions on how to start an online store with Zid.

Zid is a one-stop-shop solution, providing you with all the tools you need to launch, develop, and grow your business online.

With Zid, you can:
  • Create and customize your own e-commerce store
  • Choose from multiple payment and delivery options
  • Manage your inventory
  • Track your orders
  • Get detailed analytics on the performance of your store
  • Make data-driven decisions
Click here to learn more about our features and services

Click here to read our terms and conditions

Click here to read our privacy policy.

You can start your journey with Zid in two simple steps:

  1. Register here.
  2. Activate your account through the SMS code.

Click here to see our prices and packages.

Shipping costs differ depending on the type of product and the location. You can compare and choose the delivery costs from different courier companies.

You can choose from a range of reliable payment gateways we offer for your store.
  1. PayFort
  2. Tap
  3. PayTabs
  4. HyperPay
  5. Moyaser

We’re available to help you 24\7. Just click on the ‘Help’ option in the side menu and get in touch with us.

No, it is not a requirement unless you want to connect with payment methods such as Visa and Apple Pay.

Yes, you will be provided a temporary URL first that you can change later by contacting the team.

No, customers only need the URL to shop from your store.

Once the customer makes the transfer, they will receive an SMS with a link to confirm the order. It will then be sent to you on the control panel, where you can accept, reject and track the order.

No, we cover all the GCC countries and are expanding to the MENA region as well.

Zid does not store your products, but we provide special offers for outsourcing services with Salsa. Check out Salsa’s deals and services here.

We provide various delivery companies for your store to choose from:

  1. SMSA
  2. Aramex
  3. SLS
  4. Fastlo
  5. JAK
  6. Tard Aymakan
Customers can pay through Visa, Bank transfer, Cash on Delivery, and SADAD.

To activate Visa, you need to have a Commercial Record under your company’s name. You can then contact the empowerment team through: Side menu > Help

If you are a Growth or Professional Package subscriber, you will be able to communicate with the Team 24/7 through live chat.

At Zid, we offer you more than a technical solution. We are your partners throughout your e-commerce journey, working round the clock to help you grow and develop your business.

  • The Merchant’s Success Team guides and supports you with years of experience-backed expertise.
  • You will have designated consulting hours with e-commerce and marketing specialists.
  • You can benefit from meetings and webinars that will keep you up-to-date regarding new developments in your field.


Yes, we offer Educational Trips, which provide you with information on topics of your interest.

We do not market stores, but Zid Solution Partners provides all the tools you need to run successful campaigns. You can:

  • Connect with Google Analytics, Facebook Pixel, Snapchat Pixel, and Google Tag Manager to track your advertising campaigns.
  • Improve your SEO and rank higher on search engines. Click here to learn more.
  • In the Growth Package, you can benefit from consulting sessions with marking specialists.
  • Our qualified Merchant’s Success Team guides you and guarantees the growth of your business in every aspect.

Zid provides various initiatives designed to yield maximum results for your store.

  • An initiative to evaluate and analyze other e-stores in Maarouf.
  • An initiative to support packaging, where retailers share their experiences.
  • A Collaboration Initiative to help you come up with a common product.
  • The Winter Wonderland Participation Initiative (Special Prices).
  • The Mada Market Participation Initiative (Riyadh Season).
  • Implement special campaigns with influencers, write reports, and track the data through the Influencer Database Initiative.
  • A special offer to import products with DHL. An initiative to participate in the Arab Net Exhibition.
  • Digital Marketing Course Initiative with Taraqars Academy.

Zid Community is your virtual support system. It’s a space where retailers meet and share their experiences, provide support, and even launch joint initiatives with one another.

Start your business now with modern retail

We offer comprehensive services to help your business grow, such as connecting you with shipping companies, activating payment gateways, and integrating with apps to automate tasks, all from one dashboard. Zid is a united community where merchants from various e-commerce sectors can exchange experiences and advice.

نستخدم ملفات تعريف الارتباط لنوفر لك أفضل تجربة تصفح. تُستخدم البيانات التي تم جمعها بواسطة ملفات تعريف الارتباط وحدات البكسل لتحسين موقع الويب لزوارنا وتقديم معلومات مستهدفة لمستخدمي وعملاء زد