Getting paid by Zid: payout timing, invoice requirements and avoiding delays

When you earn and how your share is calculated

Once your app, theme or landing page is published and merchants start buying it, you are eligible for monthly payouts. The merchant pays Zid, the transaction joins the next payout cycle, and Zid settles your payout once the invoicing step is complete. The accepted payment method is bank transfer.

Your share is calculated with this formula from the App Payouts article:

Partner Share = (Paid Amount by Merchant Excluding VAT) × Partner Rate

• Your partner rate is set in the agreement you sign with Zid before publishing, and it may change subject to Zid's approval.
• Coupon discounts you create for your app or theme: since 11 August 2026, Zid and the partner share the discount cost equally (50/50), instead of it coming fully out of the partner's share.
• Merchant compensation may apply if an issue was caused by the partner.

The monthly cycle: from the 6th to settlement

Each month, the successful transactions of the previous month are grouped into a single payout record. The help centre's example: if your app has 10 paid subscriptions in April, you receive one payout on May 6th.

1. 6th of the month: a payout record for the previous month is created with Pending status, and you get an email and a Partner Dashboard alert.
2. Within 5 days: confirm the amounts and upload your invoice. After upload the status moves to In Review while Zid's finance team checks it.
3. By the 10th: payouts are transferred if the invoice is accepted, according to the theme and landing page payout articles.
4. After the 14th: late invoices (weekends not counted) are processed in the following month's cycle.
5. Settled: your invoice was approved and payment processed, and you can download the receipt at any time.

If the invoice is rejected, the status becomes Rejected and you receive the reason. Fix the invoice and upload it again, and the same cycle starts over.

The invoice: what it must include

Every invoice you upload for a payout must include:

• Your company legal name, plus the invoice number and date.
• Zid's legal name in Arabic and English: شركة القدرة التقنية لتقنية المعلومات والاتصالات / Al-Qudrah Al-Taqniyah for Technology and Communication Company.
• Your CR number, and VAT number if applicable.
• Bank account details or IBAN, which are preferred for faster settlement.
• Transaction lines, either one per transaction or grouped into one, with your total share excluding the VAT paid by the merchant.
• Invoice currency: SAR or USD only.

The invoice format depends on where your bank account is and your VAT status:

• Saudi bank account with a VAT certificate: in SAR, add 15% VAT, and the total is your share plus VAT.
• Saudi bank account without a VAT certificate: in SAR with no VAT, with your CR or Freelance certificate, listing your share only.
• Non-Saudi bank account: in USD, deducting withholding tax (WHT): 15% for apps and 5% for themes.

Partnership and bank details

Before any payout reaches you, you need to complete the Partnership & Agreements Details section of the Partner Dashboard, which is required for public apps, themes and shipping integrations. These are the points that affect your payouts most:

• Partnership Officer: owns the agreement process and handles financial communications unless you delegate them. It cannot be changed once assigned, so choose carefully.
• Finance contact: you can assign another team member to handle monthly payouts and financial communications, with their full contact details.
• Business details: individuals provide a National ID, Iqama or passport, plus a freelance document if available. Companies provide their legal name in Arabic and English, CR number, and VAT number and certificate if applicable.
• Team permissions: add a member with the Accountant role and the View financials permission so they can see transactions and amounts without access to everything else.

Keep your partnership details consistent with what you put on your invoices: legal name, CR, VAT number and bank account.

Tracking payouts in the Partner Dashboard

Everything about payouts lives under Payments → Payouts in the Partner Dashboard. Pick the tab for your service, Public/Private Apps, Themes or Landing Pages, then search by payout code or filter by app name, payout date and status.

• Payout Code: a unique reference to track the payout.
• Payout Date: the month of the payout record.
• Partner Share / Zid Share: your share and Zid's, excluding VAT.
• Withholding Tax: applied if you are outside Saudi Arabia.
• Download Report: a sheet with every transaction in the payout, so you can verify the amount before invoicing.
• Payout Details: the window where you upload your invoice and download the receipt after settlement.

On the dashboard overview, the Next Payout card shows your upcoming payment status, and the Notifications section alerts you when a new payout is released.

Common delays and how to avoid them

Most delays come from the invoice, not the payment. Watch for these:

• Late upload: after the 14th the payout rolls over to next month. Upload within the first five days of the record.
• Amount doesn't match the report: download the report and reconcile it before issuing the invoice.
• Missing or incorrect Zid legal name: copy it exactly in both Arabic and English.
• Wrong tax treatment: adding VAT without an active certificate, or forgetting to deduct WHT when your bank account is outside Saudi Arabia.
• Unsupported currency: invoices are in SAR or USD only, depending on your bank account location.
• Unmonitored inbox: payout notices and rejection reasons arrive by email, so make sure your finance contact watches it.