Terms & Conditions

To subscribe to Zid services via the website or app, you must agree to the following terms (Terms of Use). Zid’s services, provided under these terms, encompass various products, features, and tools designed to assist you in creating and managing your e-commerce business (the Service).

Any new features or tools added to the existing Service will also be subject to the same terms. You can review the terms at any time by visiting the following link: Terms and Conditions.

Zid reserves the right to update and modify the Terms of Use by publishing updates and changes on its website or app. We recommend checking the site periodically for any updates that may affect you.

Before becoming an official user of Zid, you must read all the provisions in the Terms of Use and the Privacy Policy and agree to them.

Summaries are provided in simplified language for clarification. Please read the full “Terms of Use” to understand the legal requirements specific to you. By using Zid or any of its services, you agree to these terms


Account Terms

  1. To use the Service, you must be 18 years of age or older, or have reached the legal age of majority according to the regulations and laws of the country from which you use the Service.
  2. Registration with Zid is mandatory to use and benefit from the Service. During registration, you must provide your full legal name as it appears on official documents, current address, valid mobile number, and any other required information as specified in the registration form. Zid reserves the right to reject any account creation request and, if necessary, cancel any account based on the permissions granted.
  3. Zid may use your email address as the primary means of communication.
  4. Users are responsible for maintaining the security of their account password. Zid is not liable for any loss or damage resulting from forgetting or failing to maintain password security.
  5. Users are responsible for all activities and content (such as data, graphics, images, and links) uploaded under their account in Zid’s “Store Content.” Users must not transfer any viruses, computer worms, or destructive code.
  6. Violation or breach of any term in the Terms of Use, as specified according to the permissions granted, will result in immediate termination of user services and a claim for compensation.


Account Activation


1. Zid Account

  1.  According to section 2.1.2, the beneficiary of the service is the contracting party (account owner) subject to the Terms of Use. The account owner is the only person authorized to manage any other accounts we may provide.
  2. If you are subscribing to the service as an employee on behalf of a business owner then you are acting on their behalf. Therefore, the terms apply to them.


2. Payment Services and SADAD Account, Visa/Mastercard Credit Card

  1.  Zid, upon the account owner’s request after completing registration, may provide SADAD, Visa, or Mastercard with the necessary information on behalf of the user.
  2. The SADAD account and/or credit card payment services are the full responsibility of the account owner. If the account owner chooses not to keep them active, they are responsible for canceling them. SADAD services and/or Visa/Mastercard credit card services are third-party services, and their activation or deactivation falls solely under their jurisdiction.
  3.  By using the SADAD account and/or credit card payment services in the store, the user agrees to comply with the terms of the new SADAD account and/or Visa/Mastercard credit card services, as specified in the Terms of Use displayed during service activation in the app/website. If any modifications occur, a new version will be published in the app/website. Any use after the publication of these modifications constitutes acceptance of the new SADAD account terms and/or Visa/Mastercard credit card services. If the user rejects any changes affecting the SADAD account and/or credit card terms, they must deactivate the SADAD account and/or Visa/Mastercard credit card services and refrain from further use within the store’s payment services.


3. Cash on Delivery Service

  1.  Upon subscribing to the service and at the account owner’s request, the payment on delivery service will be activated using their provided information.
  2. The user acknowledges full responsibility for the payment on delivery services as the account owner. If desired, the account owner may deactivate this service themselves,note that this service is provided by a third party.
  3. The user acknowledges agreeing to the terms and conditions to which the third party is subject when using the payment on delivery service indicated when activating the service in the application / website. If it is modified or changed, a new version will be published in the application/website. The amendments are also considered effective from the date of publication, and use of the service – after the publication of the new terms constitutes – approval of the amendment or change and acceptance of those changes – the user must deactivate the service – when he rejects – any changes occurring in the terms of the payment upon delivery service and is not entitled to He may continue to use the payment upon delivery service in his store.


4. Bank Transfer Service

  1.    Zid reserves the right to activate the bank transfer service upon subscription and at the account owner’s request, using their provided information.
  2. The user is fully responsible for managing bank transfer services as the account owner. It is essential to maintain accurate bank account information for their store. The account owner is responsible for activating or canceling the account. Zid is not liable for any loss or damage resulting from the account owner’s failure to maintain bank transfer payments and data.
  3. The account owner agrees to the bank’s terms and conditions upon using the bank transfer service in their store. Zid is not responsible for any violations of the bank’s terms. If the account owner disagrees with the bank’s terms, they must disable the bank transfer service and refrain from further use within the store.


5. Domain Names (Store Link)

  1. Zid allows the account owner to create subdomains under the “zid.store” address for their store. These subdomains can be used and shared with customers.
  2. Zid allows the account owner to link the primary and sub-identifiers when purchasing a domain name (URL) through third-party services, as long as the Zid account remains active. The account owner acknowledges responsibility for purchasing, activating, and disabling the domain (URL) based on their preferences. Zid is not liable for any loss or damage resulting from the account owner’s failure to maintain their domain (URL) or manage it through third-party services.


6. General Provisions

Before becoming a member of Zid, you must read and agree to all the terms and conditions outlined in these Terms of Use and Privacy Policy.

  1. Assistance is provided to all Zid users exclusively through the website/app and email.
  2. The Terms of Use are subject to and governed by the laws of the Kingdom of Saudi Arabia. Both parties agree that any disputes or claims arising from the Terms of Use fall under the jurisdiction of the Saudi Arabian courts.
  3. The account owner acknowledges that Zid may modify these Terms of Use at any time by publishing the updated terms on the Zid website/app, available at https://zid.sa/terms-conditions/
  4. The modifications take effect from the date of publication. Continued use of the services after the modifications constitutes acceptance of the amended Terms of Use. If the account owner disagrees with any changes, they must discontinue using the service.
  5. The account owner must not use the Zid service for any illegal or regulatory purpose or for any unauthorized purpose, nor is he entitled to use the service in any way that constitutes a violation of any system or law, especially copyright and intellectual property rights laws. Zid has the right to cancel any account that violates any of the above.
  6. The account owner must not reproduce, duplicate, copy, sell, resell, or exploit any part of the service without explicit written permission from Zid.
  7. The user is prohibited from purchasing search engine placements or other keywords (such as Google AdWords) that allow pay-per-click advertising. Additionally, the user must not manipulate Zid’s identifiers, including various forms and stylized writings.
  8. The user should be aware that the content of their store (excluding payment information) can be transmitted unencrypted across different networks. Adaptations and adjustments may occur to meet the technical requirements of network connections. Payment information is always encrypted during transmission between networks.
  9. The user acknowledges and agrees that the use of the service, including information sent to or stored by Zid, is subject to its privacy policy available at https://zid.sa/privacy-policy/.
  10. The terms of use will be available in both Arabic and English. In case of any conflict or inconsistency between the English terms of use and the terms of use available in Arabic, the Arabic version shall prevail at https://zid.sa/terms-conditions/.
  11. The language of this terms and conditions is the Arabic & English language. In case if there is any conflict in the language, then the Arabic version should prevail.


7. Zid’s Rights

  1. Modification and Termination: Zid reserves the right to modify or terminate the service for any reason and without prior notice at any time.
  2. Service Activation: Zid has the right to refuse service activation to any individual for any reason at any time.
  3. Content Removal: Zid may remove store content and accounts that it deems illegal, offensive, threatening, defamatory, or promoting pornography or unwanted material, as well as content violating intellectual property rights of any party or breaching the terms of use.
  4. Abuse Policy: Any verbal or written abuse (including threats or retaliation) from a customer, Zid employee, member, or official will result in immediate account termination.
  5. Content Approval: Zid does not display pre-stored content and retains absolute discretion to reject or remove any stored content available through the service.
  6. Service Provision: Zid may provide services to any party, even if they are competitors benefiting from the same services. Zid adheres to ethical and legal standards, refraining from harming any party or denying service to achieve gains for another. Additionally, Zid acknowledges that its employees and contractors may also be Zid customers/merchants simultaneously and may compete with the user. However, Zid will not use any confidential information about the user when doing so.
  7. Account Ownership Disputes: In case of disputes regarding account ownership, Zid has the right to request documents for verification or confirmation of account ownership. These documents may include, but are not limited to, an electronically scanned copy of the user’s commercial activity license or the last four digits of the credit card in the file.
  8. Resolution of Ownership Disputes: Zid may decide, at its own discretion or with legal advice, to transfer account ownership to the rightful owner. If Zid cannot logically determine the rightful account owner, it may temporarily disable the account until resolution through a court order or binding agreement reached in the presence of legal counsel.


8. Limitation of Liability

  1. General Disclaimer: The user agrees and acknowledges that Zid shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, reputation, use, data, or other intangible losses resulting from the use of the service or the inability to use it.
  2. Lost Profits Disclaimer: Under all circumstances, Zid and its distributors are not responsible for lost profits or any special, incidental, or consequential damages arising from its services or these terms of use (including those resulting from negligence).
  3. Indemnification: The user agrees to indemnify and hold Zid, its parent company, subsidiaries, affiliates, Zid partners, officers, directors, agents, and employees harmless from any claims or demands, including attorney’s fees, made by any third party due to or arising out of the user’s breach of these terms of use or the documents they incorporate by reference, or the violation of any law or the rights of a third party.
  4. Service Use Responsibility: The user assumes full responsibility for their use of the service. The service is provided “as is” and “as available” without any express or implied warranties or conditions.
  5. Service Quality Disclaimer: Zid does not guarantee that the service will be error-free or that any defects will be corrected. Zid commits to taking all necessary and reasonable steps to address and rectify any service disruptions beyond its control or due to emergency or force majeure.
  6. Result Accuracy Disclaimer: Zid does not guarantee that the results of using the service will be accurate or consistent.
  7. Product/Service Quality Disclaimer: Zid does not guarantee that the quality of any products, services, information, or other materials purchased or obtained by the user through the service will meet your expectations or that any service errors will be corrected.
  8. Technical Access Agreement: The merchant agrees to grant Zid’s technical team access to their store data and operations for the purpose of analyzing and providing technical solutions to any issues that may arise.



9. Waiver and Entire Agreement

Zid’s failure to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision. Your use of the service is subject to the Terms of Use (the entire agreement between Zid and the user) and replaces any prior agreements between you and Zid (including previous versions of the Terms of Use, for example, but not limited to -, oral agreements or initial communications).

 

10. Intellectual Property and Customer Content

  1. Zid does not claim intellectual property rights over the content you upload to Zid. All content uploaded remains your property, and this does not exempt you from complying with Zid’s terms and policies or from being held accountable for violations. You can delete your Zid store at any time by requesting account deletion through customer service.
  2. When content is uploaded to the store, the user agrees to the following: (a) allowing other internet users to view the store’s content, (b) allowing Zid to display and store your store’s content, and © granting Zid the right to review the uploaded store content at any time to ensure compliance with terms and guidelines.
  3. The user retains ownership of all content uploaded to Zid’s store, and when the store is public, it serves as consent for others to view the store’s content. The user is responsible for adhering to applicable laws, regulations, and requirements regarding store content.
  4. Zid will not disclose user’s confidential information to third parties unless required during service provision and with the user’s prior knowledge and consent. Confidential information includes any materials or information provided by the user that is not publicly known. It does not include information that: (a) was publicly available at the time we received it, (b) enters the public domain after Zid’s receipt without any fault on Zid’s part, © Zid receives from another person other than you without breaching our obligations or their confidentiality obligations, or (d) is required to be disclosed by law.
  5. Zid is granted an open license to use names, trademarks, service marks, and logos associated with the user’s store for promotional purposes.



11. Zid Wallpaper Store

  1. Users can customize their store’s appearance using Zid’s design templates. These templates are exclusively for use within the user’s store and cannot be transferred or sold to other users within Zid or elsewhere. Zid reserves its legal right to address any violations of this policy.
  2. Users can modify the design templates to fit their store. Zid has the discretion to add or modify the footer displaying its identity. Additionally, Zid reserves the right to modify any template that contains illegal, offensive, threatening, defamatory, or inappropriate elements, even after the template has been received. Zid may make modifications to include new designs, technical changes, and necessary updates.
  3. Zid retains intellectual property rights over its design templates. If a user exceeds the granted rights through the purchase process, Zid may take legal and administrative actions against the user, including modifying the store or closing it.
  4. It is the user’s responsibility to ensure that the use of Zid’s old or new design templates does not replace or damage the store’s content.


12. Fee Payment

  1. Users of Zid’s services are required to pay the subscription fee (“Subscription Fees”) and any other applicable fees, including transaction fees related to account activities (“Transaction Fees”) and additional fees for purchasing products or services such as equipment, shipping, applications, backgrounds, usernames, or external services (“Additional Fees”). Collectively, these fees are referred to as “Fees.”
  2. To settle all periodic financial obligations, users must provide valid credit card information in their registration profile. Zid will charge the imposed fees to the credit card account provided (“Authorized Card”), and will continue to collect fees from the Authorized Card (or any alternative card) for outstanding fees until services are terminated, except when full payment of all fees has been made unless otherwise specified. All fees are denominated in Saudi Riyals, and all payments must be made in the Saudi currency.
  3. Subscription fees are paid in advance, and invoices are generated within 30 days. Payment is made annually (referred to as “Invoice Date”). Transaction fees and additional fees may be assessed periodically at Zid’s discretion, and fees will be collected from the user on the date of each invoice for all outstanding fees not previously paid. Fees will be itemized on the invoice sent to the account owner via the email address provided in the registration profile. Invoices will also appear on the subscription account page on the Zid website/application. Users have 14 days to address and resolve any issues related to subscription fee invoices.
  4. All fees do not include government, regional, local, or other national sales, goods, services, or future fees.
  5. Users are not allowed to use the service amount for any other service.
  6. Annual subscriptions paid via bank transfers will be activated within two business days.
  7. Quarterly subscriptions paid via bank transfers will be activated within two to five business days.
  8. Monthly subscriptions paid via bank transfers will be activated within two to five business days.

13. Automatic Renewal

  1. The selected subscription package will be automatically renewed using the payment method you previously specified in your account when your current subscription period expires.
  2. If payment is not successfully settled due to payment issues (such as payment failure or insufficient card balance), automatic renewal will not occur.
  3. You can disable automatic renewal at any time by going to the Subscription Management page and selecting “Disable Automatic Renewal.” A confirmation message will appear.

14. Cancellation and Termination

  1. Users can cancel their account at any time by contacting the support team, merchant success, or emailing [email protected]. Follow the specified instructions in the email from Zid.
  2. When either party terminates the services for any reason:
  3. Zid will cease providing services to the user, and the user will no longer have access to their account.
  4. Users do not have the right to request refunds unless otherwise specified in the terms of use.
  5. Any outstanding balance owed to Zid resulting from your use of the services up to the termination date will become immediately due and services associated with the user’s account will be promptly suspended.
  6. If there are outstanding fees at the end of the service period, a single final invoice will be sent via email. After full payment of the invoice, no further fees will be collected from the user.
  7. Zid reserves the full right to modify or terminate services for the user or their account at any time and without notice.
  8. Zid has the authority to suspend or terminate your account if there is suspicion of fraudulent activity related to Zid’s services or any of its clients. Legal actions may be taken as necessary.

15. Refund Policy

General Rule: If a merchant has fulfilled more than 50 orders and then requests a refund, the request will be denied.

  1. Refund Process
    • The merchant must be eligible for a refund according to the refund policy.
    • Merchants can submit a refund request by contacting the customer service team through the designated channels.
    • The customer service team will process the refund request within 3-5 business days. If the merchant is not eligible for a refund, the customer service team will inform the merchant of the rejection along with the reasons.
    • If the merchant qualifies for a refund, the refund will be processed on the 15th or 30th of each month, whichever is closer.
  1. Promotional Period Refunds
  • The refund period for subscriptions subject to promotional offers is 24 hours only.
  • Without prejudice to what was mentioned in the previous clause, subscription refund applies only to the annual subscription (12 months).
  • The refund period for annual subscription fees for the mobile application subject to promotional offers is 24 hours on
  1.   Annual Subscriptions
  • Merchants can request a full refund within 10 days from the subscription date if they have not used any other services, such as domain purchases or other utilized services. Note that bank transfer fees (9 Saudi Riyals) or other fees, such as payment gateway fees, will be deducted.
  • Merchants can request a partial refund until day 14 from the subscription date, deducting only the monthly subscription fee and other utilized services. Bank transfer fees (9 Saudi Riyals for domestic transfers and 50 Saudi Riyals for Gulf transfers) or other fees may apply.
  • Refund requests made after one month will be declined.
  1.   Monthly Subscriptions
  •  The refund request period for monthly subscriptions is 3 days from the subscription date, provided that no other services have been utilized (such as domain purchases). In such cases, the value of the other utilized services plus bank transfer fees (9 Saudi Riyals for domestic transfers and 50 Saudi Riyals for Gulf transfers) or any other applicable fees, such as payment gateway fees, will be deducted.
  • The merchant has the right to request a refund of part of the amount until the 9th day from the date of subscription, where a month’s subscription + other services used only + bank transfer fees (9 riyals for internal transfers and 50 riyals for Gulf country transfers) or any other fees such as payment gateway fees are deducted.
  1.   Package Upgrades

If a merchant upgrades to a higher package and requests a refund, they are entitled to a refund of the difference between the packages, as long as it does not exceed the allowable refund period. Any previous credit (if it exceeds the allowable refund period in the previous package) becomes non-refundable and automatically transfers to the lower package. Note that bank transfer fees (9 Saudi Riyals) or any other applicable fees, such as payment gateway fees, may apply.

  1. Advertising Campaign and Text Messages**
    • The refund request is 7 days from the payment date.
    • The amount is non-refundable if messages have been used during the refund period.
    • Bank transfer fees (9 Saudi Riyals for domestic transfers and 50 Saudi Riyals for Gulf transfers) or any other applicable fees, such as payment gateway fees, will be deducted.
  2. Domain and Sender Name
    • The refund request period for domain purchases or sender names is 7 days from the payment date.
    • The amount is non-refundable if domains or sender names have been purchased during the refund period.
    • Bank transfer fees (9 Saudi Riyals for domestic transfers and 50 Saudi Riyals for Gulf transfers) or any other applicable fees, such as payment gateway fees, may apply.
  3. Paid Themes
    • The refund request period for paid themes is 3 days from the payment date.
    • The amount is non-refundable if themes have been applied during the refund period.
    • Bank transfer fees (9 Saudi Riyals for domestic transfers and 50 Saudi Riyals for Gulf transfers) or any other applicable fees, such as payment gateway fees, may apply.


16. Service Modifications and Pricing

  1. Service prices are not fixed and are subject to change, with users being notified 30 days in advance. Notifications can occur at any time through updates on the Zid website (zid.sa) or within the site/application via announcements.
  2. Zid reserves the right to modify or suspend services (or any part thereof) at any time, with or without notice.
  3. Zid is not liable to users or any third party for any changes in prices, suspensions, or service terminations.


17. Third-Party Logistics Service Providers

Users located in Saudi Arabia can activate shipping through third-party logistics service providers from within the site/application to deliver goods purchased from Zid’s store. In addition to these terms of use, the use of Zid’s logistics services is subject to the terms and conditions of each logistics company specified on their respective site/application upon activating the delivery service.

 

  1. Zid Ship
    • Zid Ship Service Definition:
    •  Zid Ship is a shipping and delivery solution with multiple delivery options and a single electronic contract with over 20 shipping companies. It is offered for a specified fee collected in the merchant’s wallet (“Wallet”) or through invoicing.

    • Zid Ship Service Levels:
      • Zid Ship Now: Same-day delivery.
      • Zid Ship Express: Delivery within 24 hours.
      • Zid Ship Standard: Delivery within 2-5 days.
      • Branch Delivery Vouchers: Delivery of shipments to the nearest branch.
      • Reverse Services: Return of shipments from the recipient back to the merchant (point of origin).
    • Order Status in Zid Ship:
      • New: Newly placed orders in the merchant’s order page that have not yet been changed to “Ready.”
      • Being Prepared: Orders that have been changed by the merchant to “Being Prepared.”
      • Ready: Orders that have been changed by the merchant to “Ready,” and shipping labels are generated in this state.
      • In Transit: Orders with the shipping company for delivery, according to the shipping company’s updates.
      • Delivered: Orders successfully delivered to the end customer, as per the shipping company’s updates.
      • Canceled: Orders canceled by the merchant.
      • Returned: Orders not yet received by the end customer after three delivery attempts, according to the shipping company’s updates.
  2. Service Fulfillment
    •  Service Levels
      • Now: When an order is changed to “Ready,” it is sent to the shipping company’s dedicated courier. Each shipment has its own assigned courier, who delivers it within 2-3 hours from receipt.
      • Express: A Zid Ship courier within Riyadh receives the shipment and delivers it to the visible shipping company using the shipping label.
      • Standard: The shipment is received by a Zid Ship courier and delivered to the visible shipping company using the shipping label.
      • Refrigerated: The shipment is received by the shipping company’s courier and delivered to the end customer.
      • Branch Delivery: When an order is changed to “Ready,” the shipping label is printed and attached to the shipment, which is then delivered to the nearest branch based on the activated company with the merchant.
    •  Shipping Label Issuance
    • Shipping labels are issued when the order is changed to “Ready” by the merchant.
    • Merchants can cancel the shipping label before handing it over to the shipping company by contacting Zid Ship through direct messaging. The shipping amount will be refunded to the merchant’s wallet.
    • Merchants cannot modify the shipping label once the order is changed to “Ready.”
  3. Financial Reports
    • Financial reports on wallet transactions are sent to the merchant weekly.
    • Zid Ship transfers the total payment amount upon receipt twice every Gregorian month.
  4. Subscription Types in Zid Ship
    • Basic Subscription

    Under this subscription, the merchant pays an upfront fee recorded in the merchant’s wallet to access Zid Ship services at specified rates.

    •  Price Offer Subscription

    Zid Ship offers this type of subscription to specific categories with varying prices. The subscription must be used within a specified period and for a certain number of shipments as mentioned in the price offer. The service provides the same features as other subscriptions and is recorded in the merchant’s wallet.

    • Deferred Payment (Wallet)

    Zid Ship allows deferred payment subscriptions for specific categories by opening a wallet for the merchant and loading it with a specified amount. The merchant can then benefit from Zid Ship services. The operations under this subscription are as follows:

    • Paid Orders (Online): Invoices are issued at the end of each Gregorian month. Merchants must settle them within 5 business days from the invoice issuance date. Failure to do so allows Zid Ship to immediately suspend the service.
    • Orders (Cash on Delivery): Weekly invoices are generated, and Zid Ship deducts its dues from the cash-on-delivery fees in advance. The remaining amount due to the merchant is transferred weekly.
    • Settlements: All amounts deducted in the weekly invoices are automatically deducted from the monthly invoices. Any outstanding dues to Zid Ship are also added to the monthly invoice.
  5. Zid Ship Wallet
  • Wallet Top-Up
    •  Merchants pay upfront for Zid Ship services by loading credit into the wallet.
    • All prices mentioned upon activating Zid Ship or in the merchant’s price offer do not include value-added tax (VAT) or any government fees.
    • The validity of the merchant’s specific price offer is contingent upon meeting two conditions: committing to a minimum number of merchant shipments with Zid Ship during a specific period and not violating either of these conditions. Failure to meet either condition renders the price offer void, and Zid Ship will calculate the base rate without the offer.
  •  Deductions from Zid Ship Wallet
    • After changing the order status to “Ready,” deductions are made directly from the wallet (shipping fees + cash-on-delivery fees + overweight fees based on merchant inputs).
    • If the shipment weight differs from the weight entered by the merchant, affecting the shipping fee value, overweight fees will be calculated.
    • Cash-on-delivery fees are refunded to the wallet if the end customer does not receive the shipment and the order status changes to “Returned.”
    • Shipping fees mentioned in paragraph (1) of this section are not refunded if the end customer does not receive the shipment and the order status changes to “Returned.”
  •  Disabling the Zid Ship Wallet
    • Disabling the wallet is only possible after settling all outstanding obligations to the merchant.
    • If Zid Ship has deducted more amounts than those already deducted due to overweight, incorrect shipping costs due to technical issues, or any other dues mentioned in these terms, the excess will be directly deducted from the merchant’s wallet without prior notice. The negative balance will be added to the remaining amount.
    • If additional deductions are due from the wallet and the wallet balance is zero or insufficient, the negative balance will be deducted from the wallet, leaving the remaining amount.
    • If the merchant has cash-on-delivery dues payable to Zid Ship, the negative value will be deducted from the cash-on-delivery amounts due to the merchant.
    • If the merchant does not have any cash-on-delivery dues payable to Zid Ship, an invoice will be issued to the merchant and sent to their registered email for financial reporting. The merchant must settle the invoice by loading the required amount into the wallet within a maximum of 10 business days from the invoice date. This exception applies to the duration mentioned in (6- Zid Ship Subscription Types, paragraph (t).
  1. General Terms and Conditions
    1. The maximum weight refers to the accepted weight at the specified rates. Any additional kilograms will be charged according to the rates mentioned above.
    2. Zid Ship calculates overweight charges upon the shipment’s arrival at the Zid Ship warehouse or the shipping company’s final warehouse. The weight and shipment cost are updated accordingly.
    3. Volumetric weight is calculated based on the shipment’s dimensions (length × width × height) divided by 4000 (4000 / length × width × height).
    4. The chargeable weight is either the volumetric weight or the total weight, whichever is higher.
    5. Prices for covered areas, additional weight, or services provided in this contract are exclusively determined by the merchant/store based on their agreement with their Zid Ship account manager.
    6. If there are any objections (disputes) regarding the invoice issued to the merchant, the merchant has the right to object within (5) days from the invoice issuance date.
    7. The merchant is not entitled to object after the specified period mentioned above, and the invoice is considered due for payment.
  2. General Operating Procedures
    1. Zid Ship calculates the delivery time starting from the receipt of the shipment from the merchant, based on the recipient’s (end customer’s) responsiveness, including address accuracy and communication through messages or calls with the shipping company.
    2. Reverse shipments are treated as new shipments, and all applicable fees for new shipments apply.
  3. Compensation
    1. Zid Ship does not compensate for delays caused by the merchant, shipping company, or end customer.
    2. In case of shipment damage, the merchant must provide evidence (photos or videos) within 7 business days of the shipment’s arrival to the end customer. Compensation in this case will be the full shipment amount, up to a maximum of 100 Saudi riyals, in addition to the deducted shipping cost from the merchant’s wallet. The merchant is not compensated if the shipment contains:
      • Hazardous or flammable materials
      • Valuables such as gold, silver, and currency
      • Liquids
      • Food items
      • Medical products requiring refrigeration (without being shipped as a cooled shipment with Zid Ship)
      • Cosmetics
      • Inadequate packaging that does not protect the product or shipment
      • Note: Extremely sensitive products require strong and appropriate packaging because they are shipped using specialized methods beyond regular shipping companies. The merchant is not compensated if an inappropriate shipping level is used for their products.
    3. In the event of shipment loss, the merchant must submit a compensation request within 10 business days of the shipment not being delivered to the end customer. Zid Ship’s customer service team will investigate the shipment’s status with the shipping company within 7 business days of the compensation request. If the shipment is found, it will be returned to the merchant, and compensation will be based on the deducted shipping cost from the merchant’s wallet only. If the shipment is confirmed lost, full compensation will be provided, up to a maximum of 5000 Saudi riyals. 
    4. Any agreed-upon compensation amount is a negative value that will be returned to the merchant’s wallet and cannot be refunded to the merchant’s bank account.
    5. The compensation amount will be added to the merchant’s wallet within 30 days of confirming the compensation.


18. Zid App Marketplace Terms and Conditions

  1. Definitions
    • Zid App Partner (“Partner”): The technical developer who owns an application in the Zid App Marketplace, providing software services and solutions to assist businesses in managing their e-commerce stores.
    • Applications: Refers to individual software services provided by the Partner within the Zid App Marketplace.
    • Merchant: The owner of a store on the Zid platform, who has connected their store to one of the applications offered in the Zid App Marketplace.
    • Zid App Market: Owned by Zid (“Zid”), this platform facilitates the technical integration between the Merchant and the Partner. It enables the Merchant to link their store to one of the applications offered by Zid App Partners in the marketplace (“the Service”), thereby facilitating store management.
  2. Relationship to Terms and Policies
    • These terms and conditions complement the Merchant’s obligations under the Zid Terms and Policies. They do not conflict with them. In case of any inconsistency, these terms and conditions are explanatory and supplementary, adding to the Zid Terms and Policies.
    • The provisions in these terms and conditions provide interpretation on how to activate and operate the Service. However, they do not replace any contractual agreements made directly between the Merchant and the Partner. Zid is not a party to the obligations between the Merchant and the Partner.
  3. Zid App Marketplace Utilization Requirements
    • Merchants must own a store on the Zid platform to activate the Service.
  4. Limitation of Liability
    1. The Merchant understands and agrees that the Partner is the service provider, and   their relationship is independent of the relationship between the Merchant and Zid. Zid merely provides technical integration solutions as defined in these terms and conditions.
    2. Any financial or non-financial claims arising from the activation of the Service between the Merchant and the Partner are solely between the Merchant and the Partner. Zid is not a party to such claims in any form
    3. The Merchant and the Partner will sign agreements and legal documents governing their relationship, and Zid is not a party to these obligations or any resulting matters. 
    4. The Merchant acknowledges that if Zid collects activation fees from the Merchant, such collection will be in accordance with the agreements and documents between the Merchant and the Partner. Zid is not responsible for any claims, refunds, or changes to service fees, as Zid is a technical tool used by the Merchant and the Partner.
    5. Notwithstanding paragraph (4) of this section, the Merchant has the right to request a refund of the Service fees collected by Zid, as detailed in the Zid App Marketplace refund policy.
    6. The Merchant understands that Zid will not be responsible for any offers made by the Partner regarding their services or prices. The responsibility for providing offers lies solely with the Partner, and Zid is not a party to such offers.


19. Zid Theme Marketplace Terms and Conditions

  1. Definitions
    • Zid Theme Partner (“Partner”): The service provider who owns and develops themes in the Zid Theme Marketplace, allowing Merchants to design their e-commerce stores by activating these themes from the store’s control panel.
    • Themes: A collection of templates and graphical elements organized on a document or page provided by the Partner or Zid in the Zid Theme Marketplace, enabling Merchants to design their online stores.
    • Merchant: The owner of a store on the Zid platform who has connected their store to one of the themes offered in the Zid Theme Marketplace.
    • Theme Marketplace: Owned by Zid (“Zid”), this platform contains various free or paid themes to enable Merchants to design their stores.
  2. Relationship to Terms and Conditions
    • These terms and conditions are an integral part of the Merchant’s obligations under the Zid platform’s terms, policies, and guidelines. They do not conflict with them. In cases of inconsistency, these terms and conditions complement and add to the Zid platform’s existing terms and policies. 
    • These terms and conditions provide explanatory clauses on how to activate and operate the Service, including the relationship between the Merchant and the Partner. It is important to note that Zid is not a party to the obligations between the Merchant and the Partner. These terms do not replace any contractual agreements directly made between the Merchant and the Partner.
  3.  Zid Theme Marketplace Utilization Requirements Merchants must own a store on the Zid platform to activate the Service offered in the Zid Theme Marketplace. 
  4. Limitation of Liability
    • If the Merchant purchases or activates a theme developed by Zid, they acknowledge and agree to the specific terms and conditions for the Theme Marketplace, as well as the general terms and conditions of the Zid platform.
    • If the Merchant purchases or activates a theme from a Partner in the Theme Marketplace, they acknowledge that the Partner is the service provider, and their relationship is independent of their relationship with Zid. Zid merely provides technical integration tools, and any financial or non-financial claims arising from the activation of the Service are solely between the Merchant and the Partner.
    • The Merchant and the Partner will sign agreements and legal documents governing their relationship, and Zid is not a party to these obligations or any resulting matters.
    • If Zid collects activation fees from the Merchant, it will be in accordance with the agreements and documents between the Merchant and the Partner. Zid is not responsible for any claims, refunds, or changes to service fees, as Zid is a technical tool used by the Merchant and the Partner.
    • Notwithstanding the above, the Merchant has the right to request a refund of the Service fees collected by Zid, as detailed in the Zid Theme Marketplace refund policy.
    • Zid will not be responsible for any offers made by the Partner regarding their services or prices. The responsibility for providing offers lies solely with the Partner, and Zid is not a party to such offers.
  5.  Additional Provisions
    • In case of disputes, and upon request by regulatory authorities and official bodies, Zid will provide the requested information and data.
    • The Merchant’s use of the Service constitutes acceptance of these terms and conditions and grants the necessary permissions for their implementation.

20. Zid Cashier Service Terms and Conditions

  1. Definitions
    • Zid Cashier Service: A service provided by Zid (“Zid”) that enables Merchants to link their physical store data with their online store data on a single platform. It allows them to manage, organize, and analyze sales and operations for both their physical and online stores using a technical point-of-sale system or Zid-provided point-of-sale devices (“the Service”).
    • Merchant: The owner of a store on Zid who utilizes this Service under the terms and conditions outlined herein.
    • Point-of-Sale Devices: These devices allow the Merchant to supervise and monitor all store operations, including sales, inventory, and real-time financial transactions. They accept various payment methods.
    • Technical Point-of-Sale System: A comprehensive system that enables the Merchant to manage their physical store operations and online store within a single platform.
  2. Relationship to Terms and Conditions
    • These terms and conditions complement the Merchant’s obligations under Zid’s general terms, policies, and guidelines. They do not conflict with them. In cases of inconsistency, these terms are explanatory and supplementary, adding to the existing terms and policies of the Zid platform.
  3. Utilization Process for the Service
    • To benefit from the Service, the Merchant must be subscribed to one of Zid’s e-commerce store packages. This allows them to request the Service through their store’s control panel.
  4. Service Fees
    • Zid will issue invoices for the applicable amounts due from the Merchant based on the selected Service type.
  5. Limitation of Liability
    • The Merchant is not allowed to sell, resell, or use Zid’s point-of-sale devices for purposes other than those specified in these terms and conditions. The Merchant may only use these devices for direct business operations as outlined herein.
    • The Merchant acknowledges that they are the sole authorized user of the devices, systems, and tools provided by Zid or approved by Zid for the Service.
    • Zid does not guarantee or assume responsibility for the services/goods provided by the merchant.
    • The merchant guarantees the precise, skillful, and careful use of point-of-sale devices, and that they will be used for their intended purpose.
    • Zid shall not be liable for any damages, losses, claims, costs, or expenses incurred by the merchant as a result of their use of the services and related systems, and for any action taken or not taken based on the materials or information provided by the merchant.
  6. Installation and Delivery
    1. Delivery
      • Unless otherwise agreed, Zid Company will deliver point-of-sale (POS) devices based on the merchant’s request through one of the following methods:
        • Zid Representatives: Delivery will be made by Zid’s authorized representatives.
        • Authorized Sales Agents: Zid’s approved sales agents will handle the delivery.
        • Contracted Shipping Agents: Devices will be delivered through shipping agents contracted with Zid.
    2. Installation:
    • The merchant acknowledges that Zid Company is not responsible for the installation of POS devices. 
    • The merchant is responsible for all expenses related to installation, maintenance, and provision of necessary equipment.
  7. Returns and Replacements:
    • The merchant has the right to request a refund for the service fee, provided the number of invoices processed through the service does not exceed 20.
    • In case of device damage, the merchant can request a replacement within two days. If damage is discovered more than two days after receipt, the agent will be responsible for maintenance and replacement.
  8. National Day and Special Offers:
    • Merchants can request a refund within 24 hours of purchase.
    • The offer does not include device setup, installation, or e-store preparation.
    • The agent is responsible for device warranties.
    • These offers apply within the Kingdom of Saudi Arabia.
    • This offer cannot be combined with any other Zid promotional offers or discounts.
    • Devices available for sale on the website are subject to acceptance and availability. If we are unable to fulfill an order for any reason, we will notify you promptly and cancel the order in full.
    • Zid Company reserves the right to terminate or modify this offer at any time and without prior notice.


21
. General Terms and Conditions

By using the service, the merchant agrees to these terms and conditions and grants the necessary permissions for their execution.

Additional Features Service

  1. To benefit from the Additional Features Service, you must have an active store on the Zid platform.
  2. Zid reserves the right to review and update the prices of the Additional Features Service at any time and for any reason, with prior notification to the merchant.
  3. Refund eligibility for the service is as follows:
    • Annual and Permanent Subscriptions: Refund requests are allowed within 3 business days from the subscription date.
    • Monthly Subscriptions: Refund requests are allowed within 3 business days from the subscription date.
    • Promotional Period Subscriptions: Refund requests are allowed within 24 hours from the subscription date.
  4. Refund Process:
    • The merchant must meet the refund conditions mentioned above.
    • To request a refund, the merchant should go to the control panel, open a new ticket, select the ticket category “Store Requests,” choose the subcategory “New/Existing Package Refund Request,” describe the request, and attach a copy of the IBAN certificate.
    • If the refund request is accepted, the subscription amount will be transferred on the 7th or 27th day of each Gregorian month, whichever is closer.

Zid reserves the right to provide the service directly or through its partners.


22. Additional Provisions

  • In case of disputes and upon request from legal authorities and official bodies, Zid will provide the requested information and data.
  • The merchant’s use of the service constitutes agreement to these terms and conditions and grants the necessary permissions for their execution.

نستخدم ملفات تعريف الارتباط لنوفر لك أفضل تجربة تصفح. تُستخدم البيانات التي تم جمعها بواسطة ملفات تعريف الارتباط وحدات البكسل لتحسين موقع الويب لزوارنا وتقديم معلومات مستهدفة لمستخدمي وعملاء زد