Terms and Conditions

Domestic Shipping

Domestic Shipping

  • Pricing & Weight: Base price covers up to 10 kg. Additional fees apply per extra 1 kg.

  • COD Availability: Select couriers support COD with an additional charge of 10 SAR.

  • COD Limit: Up to $1000 (3750 SAR).

  • Weight Limits: Varies by courier (25–35 kg per shipment).

  • Pickup & Delivery: Pickup within 1–2 days. Delivery within 1–5 days.

  • Shipment Quantity: Max 10 pieces per shipment (courier-dependent).

  • Volumetric Weight: (L × W × H) ÷ 4000.

  • Chargeable Weight: Greater of volumetric or gross weight.

  • Invoice Disputes: Must be submitted within 5 days of issuance.

  • Storage & Liquidation: Stored over 60 days = liquidation/confiscation.

  • Damage Claims: Requires proof (photos/videos + packaging).

  • Compensation: Submit within 48 hours of receipt or 30 days if lost.

  • Amount: Equals value from invoice, max 1000 SAR.

  • Wallet Credit: Within 30 days of confirmation.

  • Not Covered: Hazardous/flammable items, liquids, food, medicine, beauty items, valuables (gold/silver/cash), unprotected electronics/furniture, poor packaging.