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  • Solutions
    • E-storeTurn Your Idea
into a Thriving E-Store
    • POS (Point of Sales)Manage your Branches From One Dashboard
    • PaymentsReceive and Manage Payments with Ease
    • ShippingSmart Shipping Solutions
    • Inventory ManagementStreamline and track your inventory effortlessly
    • Zid VoiceRecover abandoned carts with a voice agent
    • Apps400+ Apps For Your Business Growth
    • ThemesCustomize Your Store, Your Way.
    • Mazeed MarketplaceDouble Your Sales and Get More Orders
    • FinancingFlexible Funding For Your Business Growth
    • Marketing ToolsTurn Your Store into a Customer Magnet
    • MarketplacesSold on Amazon and Trendyol and Jahez
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  • Sectors
    • CoffeeFor roasteries and specialty coffee
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    • FoodFor dates, meat, nuts and every food brand
    • HoneyFor apiaries and specialty honey stores
  • Why Zid?
    • Why move to Zid?Join The Elite Merchants in the Market
    • Why start with Zid?Start Your Business From The Right Place
    • Why Expand with Zid?Expand with who Understands Your Needs
  • How Zid Serves You?

    Based on Business Size

    • Small BusinessYou've Got the Dream. We've Got the Launchpad.
    • Medium BusinessYou've Conquered Local. Now Let's Go Global.
    • Large BusinessHow Zid Empowers Commerce Leaders

    Based on Product

    • By Product Turn Your Ideas into Sales

    Based on Store Team

    • Store ManagerAll-in-one solutions for managing your store
    • Financial teamDetailed Reports from a Single Dashboard
    • Marketing TeamVersatile Marketing tools for Successful Campaigns
    • Operation teamEffortless Daily Operations from Anywhere

    Partners & Developers

    • Partners & DevelopersProvide Your Services to Thousands of Merchants
  • Resources

    Support

    • Help CenterMerchant Platform User Guide
    • Contact Sales TeamAnswer Your Questions About Zid Services

    Whats New?

    • BlogStay Updated With All The Latest in E-commerce

    Merchant Enablement

    • Merchants EnablementA Team Ready to Empower Your Growth
    • Merchants CommunityJoin Merchants Who Understand Your Ambitions
    • Zid AcademyLearn The Latest E-commerce Strategies

    ZID's Library

    • Zid ReportsEverything you need to know about the market
    • Zid GuidesComprehensive guides for starting and growing in e-commerce
  • Switch to ZID
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Every abandoned cart deserves a call

Zid Voice is an intelligent voice agent that speaks naturally with your customers, understands what held them back, and brings them back to complete their order.

Try Zid Voice

Available now for abandoned cart recovery · Limited pilot

Example
9:41

Zid Voice

Oud House store

Cart recovery call

0:00

Abandoned cartRoyal Oud · SAR 320
Order recovered

A call, not another message.

Instead of messages that get missed, Zid Voice reaches customers with a smart, personal call and responds to hesitation in real time.

Smart recovery. Suggests the right next step without being pushy.

Example
Reminder textYour cart is waiting at Oud HouseUnread
Reminder emailDon't miss your favourite scentUnread
Zid Voice is calling…Oud House store

Three steps. We handle the rest.

1 Select targeted customers

Choose which abandoned-cart shoppers you want to reach.

Automated calls. Calls begin after the delay you choose.

Example
  • NouraRoyal Oud perfume, 50 ml · SAR 320
  • FaisalWireless earbuds · SAR 549
  • ReemLinen abaya, size M · SAR 410

2 Choose an offer

Pick the discount or offer that encourages customers to complete their order.

Personalized offers. Shares offers on abandoned cart products with your customers.

Example
10% offOn the whole cart
Free shippingOn this order
No offerReminder only

3 Launch the campaign

Zid Voice calls your customers and you track recovered orders in your reports.

Clear results. Track calls and recovered orders in one place.

Example

Recovery campaign report

NouraRecovered · SAR 320After 1 hour · 10% off
FaisalScheduledAfter 3 hours · Free shipping
ReemNo answer · retryingAfter 1 day · No offer

Hear Zid Voice on a real call

An actual call one of our Zid merchants made with a customer who abandoned their cart, and how it brought them back to complete the order.

Real call recording0:00 / 0:40
About this recording

A real call a Zid merchant made with a customer who abandoned their cart, bringing them back to complete the order. The recording is in Arabic and runs 40 seconds. A full transcript is coming.

Audio is a real call a Zid merchant made with a customer who abandoned their cart (in Arabic). Cart data is illustrative.

Your brand's tone, in every call

Choose the conversational style, offer messaging, and response approach so every experience feels true to your brand.

Example

Hi there! It's Nora from Oud House. I saw you picked the Royal Oud and didn't finish checking out. Want a hand with it?

Example call opening for a perfume store

Customer support that never misses a call

Coming soon, Zid Voice will answer customer questions about orders and products around the clock.

Frequently asked questions

What does Zid Voice do?

It automatically calls customers who leave items in their carts, understands their hesitation, and encourages them to complete the order in a natural style that fits your brand.

Does it need a technical team?

No. Connect your store, choose the call scenario and offer, and Zid Voice handles the rest.

When does it call the customer?

You choose the right delay after a cart is abandoned, while respecting preferred contact times.

Is customer support available?

Voice customer support is coming soon. Zid Voice currently focuses on abandoned cart recovery.

Let Zid Voice make the call.
You focus on growth.

Register your interest and join the pilot for abandoned cart recovery.

Try Zid Voice
A Zid Voice agent calling a customer to recover an abandoned cart

Your entrepreneurial adventure starts here. Let's build!

Whether you're just starting out, looking to level up, or ready to take over the world, Zid has the tools, support, and community to help you crush your goals.

Sellers are 250% more likely to succeed with Zid

  • Create your store

Solutions

  • E-store
  • POS (Point of Sales)
  • Payments
  • Shipping
  • Inventory Management
  • Apps
  • Themes
  • Mazeed Marketplace
  • Financing
  • Marketing Tools

Why Zid

  • Why start with Zid?
  • Why move to Zid?
  • Why Expand with Zid?
  • Pricing

How Zid Serves You

  • Small Business
  • Medium Business
  • Large Business
  • Enterprise
  • By Product
  • Store Manager
  • Financial team
  • Operation team
  • Marketing Team
  • Partners & Developers

Resources

  • Merchants Enablement
  • Merchants Community
  • Blog
  • Zid Academy
  • Brand Guidelines

Support

  • Help Center
  • What's New
  • Terms & Conditions
  • Privacy Policy
  • Zid Stores' Customer Complaints

ZID is available in

Saudi ArabiaUnited Arab EmiratesKuwaitOmanBahrainEgyptSyria
App StoreGoogle Play
عربي (AR)

Al-Qudrah Al-Taqniyah for Technology and Communication Company

Commercial Registration Number 1010365366

VAT Number 300827827900003