Terms and Conditions

Global Shipping

Global Shipping

  • Pricing: Covers up to 0.5 kg. Extra charges for every additional 0.5 kg.

  • Additional Charges: Perfumes, dangerous goods, dry ice, lithium batteries.

  • Address Change: Extra fee.

  • Remote Area Fees: Apply for pickup/delivery.

  • Fuel Surcharge: 25.75% included in the price.

  • COD: Not available.

  • Pricing: Varies by country/zone.

  • Destruction Charges: Billed to merchant.

  • Volumetric Weight: (L × W × H) ÷ 5000.

  • Chargeable Weight: Higher of volumetric or gross.

  • Invoice Dispute: Within 5 days.

  • Storage: Liquidated after 60 days.

  • Damage Proof: Required (images/videos + packaging).

  • Compensation Request: Within 48h of receipt, or 30 days if lost.

  • Missing Docs: Must be submitted within 2 days.

  • Compensation: Invoice value, up to 1000 SAR.

  • Wallet Credit: Within 30 days of confirmation.

  • Not Covered: Same as domestic + glass/ceramic, car parts, plants, weapons, paints.

  • Note: Customs/government delays not covered.