Global Shipping
Global Shipping
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Pricing: Covers up to 0.5 kg. Extra charges for every additional 0.5 kg.
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Additional Charges: Perfumes, dangerous goods, dry ice, lithium batteries.
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Address Change: Extra fee.
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Remote Area Fees: Apply for pickup/delivery.
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Fuel Surcharge: 25.75% included in the price.
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COD: Not available.
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Pricing: Varies by country/zone.
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Destruction Charges: Billed to merchant.
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Volumetric Weight: (L × W × H) ÷ 5000.
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Chargeable Weight: Higher of volumetric or gross.
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Invoice Dispute: Within 5 days.
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Storage: Liquidated after 60 days.
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Damage Proof: Required (images/videos + packaging).
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Compensation Request: Within 48h of receipt, or 30 days if lost.
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Missing Docs: Must be submitted within 2 days.
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Compensation: Invoice value, up to 1000 SAR.
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Wallet Credit: Within 30 days of confirmation.
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Not Covered: Same as domestic + glass/ceramic, car parts, plants, weapons, paints.
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Note: Customs/government delays not covered.