Domestic Shipping

Domestic Shipping

  • Pricing & Weight: Base price covers up to 10 kg. Additional fees apply per extra 1 kg.

  • COD Availability: Select couriers support COD with an additional charge of 10 SAR.

  • COD Limit: Up to $1000 (3750 SAR).

  • Weight Limits: Varies by courier (25–35 kg per shipment).

  • Pickup & Delivery: Pickup within 1–2 days. Delivery within 1–5 days.

  • Shipment Quantity: Max 10 pieces per shipment (courier-dependent).

  • Volumetric Weight: (L × W × H) ÷ 4000.

  • Chargeable Weight: Greater of volumetric or gross weight.

  • Invoice Disputes: Must be submitted within 5 days of issuance.

  • Storage & Liquidation: Stored over 60 days = liquidation/confiscation.

  • Damage Claims: Requires proof (photos/videos + packaging).

  • Compensation: Submit within 48 hours of receipt or 30 days if lost.

  • Amount: Equals value from invoice, max 1000 SAR.

  • Wallet Credit: Within 30 days of confirmation.

  • Not Covered: Hazardous/flammable items, liquids, food, medicine, beauty items, valuables (gold/silver/cash), unprotected electronics/furniture, poor packaging.

Global Shipping

  • Pricing: Covers up to 0.5 kg. Extra charges for every additional 0.5 kg.

  • Additional Charges: Perfumes, dangerous goods, dry ice, lithium batteries.

  • Address Change: Extra fee.

  • Remote Area Fees: Apply for pickup/delivery.

  • Fuel Surcharge: 25.75% included in the price.

  • COD: Not available.

  • Pricing: Varies by country/zone.

  • Destruction Charges: Billed to merchant.

  • Volumetric Weight: (L × W × H) ÷ 5000.

  • Chargeable Weight: Higher of volumetric or gross.

  • Invoice Dispute: Within 5 days.

  • Storage: Liquidated after 60 days.

  • Damage Proof: Required (images/videos + packaging).

  • Compensation Request: Within 48h of receipt, or 30 days if lost.

  • Missing Docs: Must be submitted within 2 days.

  • Compensation: Invoice value, up to 1000 SAR.

  • Wallet Credit: Within 30 days of confirmation.

  • Not Covered: Same as domestic + glass/ceramic, car parts, plants, weapons, paints.

  • Note: Customs/government delays not covered.

Lockers

  • Weight/Dimensions: Max 35 kg, 351×430×500 mm.

  • COD Payment: Online only (Visa, Mada, Apple Pay, MasterCard).

  • Storage: 48 hours included.

  • Warehouse Rules: Over 60 days = liquidation.

  • Invoice Dispute: Within 5 days.

  • Damage Proof: Required.

  • Compensation Request: 48h of receipt or 30 days if lost.

  • Max Compensation: 1000 SAR (SIM/recharge/gift/docs = 50 SAR).

  • Missing Docs: Must be provided in 2 days.

  • Wallet Credit: Within 30 days.

  • Not Covered: Same exclusions as domestic.

  • Non-Collection: No compensation for uncollected/expired perishable shipments.

On-Demand

  • Availability: Riyadh & Jeddah (partial coverage).

  • COD: Not available.

  • Transit Time: 1–3 hours.

  • Pickup Time: 30 minutes from “Ready” status.

  • Max Waiting Time: 15 minutes.

  • Order Modifications: Not allowed after pickup.

  • Address Changes: Not allowed, leads to cancellation.

  • Returns: Canceled = return to pickup point; merchant pays fees.

  • Weight Limits:

    • Food: 5–7 kg

    • Groceries: 20 kg (max 2 water bottles)

    • Others: 10 kg

  • Distance Limit: Max 15 km from pickup point.

  • Accessibility: Pickup must be unobstructed.

  • Building Access: Elevator expected for deliveries.

  • Inspection: Store must inspect items.

  • Packaging: Merchant’s responsibility.

  • Working Hours: 11:00 am – 12:00 am (7 days).

  • Holidays: Different hours (shared in advance).

  • Damage Proof: Required.

  • Compensation Request: 24h of receipt or 7 days if lost.

  • Missing Docs: 2 days to provide.

  • Compensation: Value from invoice, max 1000 SAR.

  • Wallet Credit: Within 30 days.

Express Delivery

  • Same terms as "Domestic Shipping" but delivery time is 1–2 days.

Store Pickup

  • Terms: Store’s terms and conditions apply.

Drop-off in Branch

  • Same terms as "Domestic Shipping" but delivery time is 2–5 days.

Heavy

  • Pricing: Up to 30 kg, extra fees per kg.

  • COD: Available (+10 SAR).

  • COD Limit: 1000$ (3750 SAR).

  • Weight Limit: 110 kg.

  • Pickup/Delivery: 1–2 days for pickup, 1–5 days for delivery.

  • Pieces: Max 10.

  • Volumetric Weight: (L × W × H) ÷ 4000.

  • Chargeable Weight: Higher of volumetric or gross.

  • Invoice Dispute: Within 5 days.

  • Storage: Liquidated after 60 days.

  • Damage Claims: Must include photos/videos + packaging.

  • Compensation Request: Within 48h of receipt or 30 days if lost.

  • Compensation: Invoice value, max 1000 SAR.

  • Missing Docs: 2 days to submit.

  • Wallet Credit: Within 30 days.

  • Not Covered: Same as domestic + unprotected electronics/furniture.

Click & Collect / Cold

  • (No details provided – requires input.)