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Zid WhatsApp is built inside your store dashboard: same customers, same orders, same data. Turn it on once, and your automated messages go to work recovering abandoned carts and bringing customers back, with no effort from you.
Your customer rarely opens their email, and SMS usually goes by unread. WhatsApp is different. It's the app your customer actually uses, and opens dozens of times a day.
And when you send through Zid WhatsApp, it arrives from your store's verified number. So it gets opened, actually read, and your customer can reply and start a conversation. A message that never gets read is worth nothing, and that's the difference.
Most providers are a separate tool from your store: they need integration, data exports, and repeated technical steps. Zid WhatsApp is built inside the store itself.
| Comparison | Zid WhatsApp | Any external WhatsApp tool |
|---|---|---|
| Subscription | Included in the Professional plan at no extra cost. On other plans, SAR 109 per month with a free trial month. | Higher subscription, usually on an annual commitment |
| Team seats | Grant access to the team members you already have in Zid. No paid seat per employee. | Every employee needs their own paid account |
| Setup | One click from your store dashboard, with number verification handled directly with Meta | API keys, a developer, and repeated technical steps |
| Your customer data | Stays where it is. It never leaves your store. | You export your customer list to an external tool |
| Meta templates | You submit them yourself from the Zid dashboard, with ready pre-approved templates and a formatting review before submission | You pick the category yourself, with limited variables, more rejections, and unpredictable cost |
| Business verification | The Zid team handles it for you, free, in 2 to 5 working days | It's on you, attempts are limited, and it takes weeks |
| Automations | Already wired to your orders, carts, stock, and coupons | Needs a separate integration for every data source |
| Campaigns | Send to your store's customer groups directly. No export, no CRM team. | You rebuild your segments from scratch inside the tool |
| Balance | Only deducted when the message actually arrives, and refunded if delivery fails | Varies from provider to provider |
Every automated message is wired to your store data, with its template written and ready for your review.
Every abandoned cart is a nearly finished order that just needs a nudge. Pick the cart value, the stage the customer stopped at, and the send timing, add a coupon or free shipping, and the rest runs itself.
Your WhatsApp campaign arrives, gets opened, and gets a reply. Pick your segment from your store's customer groups, add an offer, an image, a video, and buttons, and preview it before you send.
From order to delivery, your customer knows where things stand without having to ask. Nine order statuses, each one switched on independently.
When a product sells out and customers are waiting for it, don't let them forget. The moment it's back in stock they get an alert, because these customers are ready to buy and just waiting for your signal.
A set time after delivery, your customer gets a review request at the right moment. Reviews build trust, and trust drives the next customer's purchase.
The moment a customer messages you, they get an instant welcome reply with your store name and link, even outside working hours. Edit the wording however you like.
Commerce here is a conversation, not a one-way notification. Your customer replies to your store's verified number, and you and your team reply from the same Zid dashboard, using your existing team permissions, with no second tool and no separate subscription.
You can also add a WhatsApp button to your storefront that opens a chat with your number directly, with no integration and no extra cost.
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This is your own store data — no second page to open, nothing to export.
Four steps, and most of them are on us.
Everything happens inside the Zid dashboard. In one click you can connect the WhatsApp Business app to Zid and merge your conversations.
Send your documents and business details, and the Zid team handles verification with Meta for free in 2 to 5 working days. Verification raises your sending limit and gets your store name approved.
Choose what you want running, and it gets set up for you. Any message that doesn't land the first time is automatically resent at the right moment.
Make decisions on numbers: the message log shows you every message, whether it arrived or was opened, what it cost, and how much balance is left.
Turn every abandoned cart into a second chance, and every one-time buyer into a repeat one.
Already have a Zid store? WhatsApp is waiting in your dashboard.
No. You activate in one click from the WhatsApp section of your store dashboard, and your number is verified directly with Meta on the same screen. No API keys, no external provider console, no technical setup.
Yes. You can connect a new number, or one already active on the WhatsApp Business app, and unified numbers like 9002 work too. And if you'd like to try the service before connecting your store's number, we'll give you a free number to test on.
Yes. If you connect a number that's active on the WhatsApp Business app and choose “Share all messages”, you'll work across both: the WhatsApp app on your phone and the Zid dashboard, with the same conversations in each.
If you let the Zid team handle it, which is free, it takes 2 to 5 working days provided your details are complete and match your commercial registration and national address. You can verify yourself directly from your Meta account, but that route stretches into weeks and can be rejected without a clear reason or anyone to follow up with.
You can create your own templates and submit them to Meta for review straight from the Zid dashboard, with no second tool. Zid's role is to smooth the path: ready pre-approved templates for every automation you switch on, plus a formatting and variable check before submission to raise your approval rate.
Messages are billed from a points balance you top up inside the Zid dashboard. You start with 200 free points to get going at no cost. Points are only deducted when a message actually arrives, and refunded if Meta reports a delivery failure. Your replies inside a conversation are free.
Service messages are order updates (confirmation, shipping, delivery) and cost less. Marketing messages are offers, campaigns, and abandoned-cart reminders, and cost more. Your replies within the 24-hour window after a customer messages you are free.
Yes. Pick specific customers or a ready-made customer group from your store, and send the campaign from the same Zid dashboard, with no need to export your list to any external tool.
